Welcome ! This website, www.byblunaturopathy.com, is owned and operated by Briana Surkitt 64 476 435 320 If you have any questions or need further information, please email Briana Surkitt: briana@byblunaturopathy.com.

This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from us. Please take a moment to read it, as it sets out the terms of our relationship so that we may benefit from clear boundaries and knowing what to expect from each other.

When you visit this website, use our services, or purchase our products, you agree that you are over the age of 18 and willing to be bound by these Terms & Conditions. If you don’t agree, you should not continue to visit this website or purchase anything from us.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

These Terms & Conditions may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional, specific terms of service provided to you in relation to our consultations. If there is any inconsistency between this document and those specific terms of service, these Website Terms & Conditions are overruled to the extent of the inconsistency.

Content Disclaimer

On this website and in my social media accounts, we provide health information and related topics. I believe that having access to health information and education is imperative for everyone to feel well.

Purpose and intention

This content is provided solely for your education and benefit to help you understand how your health on a deeper level and allow you to take empowered action to feel well and live well. I want to set you up for a vibrant, energetic life to get the most out of what you love doing. Because without your health you have nothing. I hope to help you navigate and discern what is right for your health, rather than feeling overwhelmed by the abundance of health trends on the internet, simply because your health is not a trend.

Content Policy

We conduct extensive research in order to provide content that we believe to be valuable and true but we have no responsibility for the use that you make of that information.

There is no professional relationship formed by your visit to our website unless you explicitly choose to work with us by purchasing our services or products.

Any testimonials or results we may display on this website are based on our experience and those of our previous clients. They are not guarantees that anyone else will achieve the same results.

While we take all reasonable care to ensure that the content we create is accurate, relevant and up to date, we make no guarantees and disclaim any legal liability for inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let us know!

We may modify our content at any time, including altering or deleting it without notice.

Visitor Responsibilities

You are responsible for your own safety and wellbeing while browsing the internet. Do not act on anything you read without first conducting your own research, consulting appropriately qualified professionals, and making informed choices about what is right for you, based on your personal circumstances.

As a user of our website, you agree not to behave maliciously, spam any other user, post defamatory content about anyone, infect any aspect of our website with malware, hack into any part of our website where you don’t have our permission to be, or use our website for any purpose other than consuming our content, engaging in our programs, and purchasing our products or services. You also agree not to use our website or content in any way that is unlawful or harmful to any other person or business. If you do, we have the right to refuse you service and ban you from accessing our website or social media.

Downloads

This site may offer paid and free downloads. While we take cybersecurity seriously and make every reasonable effort to ensure these downloads are safe and hassle free, I am not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please make safety your priority and ensure you have adequate protection against viruses and other malicious attacks that may occur without my knowledge or consent.

External Links

From time to time we may provide links to external sites. We have no control over the information provided on these sites, and the links are solely for your information, education or entertainment. We do not endorse any products they offer for sale and have no relationship with them unless otherwise clearly notified.

Disclaimer for Services [and/or Products]

There are a number of ways you may choose to work with [me/us] that are available to purchase or book through [my/our] website. The terms and conditions in this document apply to all of [my/our] services and products unless alternative terms are explicitly provided to you.

We offer:

·      1:1 Naturopathic consultations

·      Digital downloads and courses

Our intention in offering these services and products is to support you in reaching optimal health outcomes without the fluff.

Why Work with us ?

Briana’s qualifications include Bachelor of Health Science (Naturopathy), and experience in areas including content creation and digital resource creation.

We believe it is our responsibility to

- Conduct consultations in a safe and ethical manner

- Prioritise informed consent

- Deliver information with integrity

- Hold space for you to explore your needs

- Practice within the scope of our qualifications

- Undertake ongoing professional development

What we Expect from You

Important information about how to care for your own wellbeing and get the most out of working with us is set out below. If you have any questions or concerns, please email me before proceeding with your purchase.

It is crucial you take precautions for your own health and use discernment and judgement within treatment. As often we’re discussing dietary and lifestyle advice, it is important to remember at the end of the day you need to be on board with, and be proactive about treatment advice for effective results. However, as always as 1:1 practitioners, we will meet you where you’re at, which can be discussed during your consultation. In reference to online courses and ebooks, it is important to remember this is general advice and not always tailored to your individual case and therefore utilise discernment

Important Information

We encourage clients to arrive to their appointments with an open mind, as lots of what we deliver to clients is education for you to have the tools for long term health management. However, if you wish to hear less information this can be discussed with your practitioner whilst discussing treatment goals. Advice provided to conduct outside of the consultation is entirely in your control, and it is suggested to not share your treatment plan with others as they may not benefit from the same advice, due to the individualised nature of treatment.

Within treatment we’re treating conditions you may have been experiencing for years or more, so take this into consideration within expectations of treatment outcomes. We’re working toward long term health and to give you the tools to manage your health in the long term. Magic pills and quick fixes just don’t cut it, we’re after real long term results, and if that is what you’re hoping for, we may be able to do some symptom relief short term, however this may not be the space for you.

Risks

Due to the individualised nature of human beings, some may have sensitivities to supplements and herbal medicines and adverse reactions may occur. However, your practitioner is highly trained in this field to prevent this, just as you may have adverse effects of medications, just because they are natural doesn’t mean this can’t occur. It is important to follow all dosage instructions provided and inform your practitioner of any changes such as pregnancy or beginning a new medication. Naturopathic advice is not an alternative for medical advice, rather it is complementary to each other, therefore we advise to not stop any medical treatment without first consulting your medical practitioner.

Limitations

We are Naturopaths, not medical or mental health professionals and it is also not within our scope of practice to diagnose any illness or disease. At all times, you remain fully responsible for your own physical, emotional and mental wellbeing. If you are taking any medication or treatments, this is not time to stop. If you are working with other health practitioners it is important to inform your practitioner and we are always happy to work collaboratively as part of your holistic health care team.

If any concerns arise during our work together, [I/we] strongly recommend you seek advice from an appropriately qualified professional.

Our scope of practice is not a substitute for medical or mental health advice. If any concerns arise, we strongly recommend you seek advice from a qualified professional in these areas.

You will get the most out of working with us if you are experiencing gut complaints, skin or hormonal conditions, however due to the scope and holistic nature of Naturopathy we are fully equipped to assist with a wide range of health concerns including general wellness and if you just don’t feel quite right.

You might not be a good fit for this work if you’re hoping for an overnight success or magic pill.

We go above and beyond for our clients to ensure they feel heard and understood, aswell as giving the most up to date and effective treatments possible. We may not have all of the answers as the same goes for every other profession in the healthcare industry. However, you can rest assured we will always prioritise the health of our clients and their health goals. Due to the nature of the profession, it is also important to know that your practitioner is not fully accessible to you outside of your consultation & if something arises, please bring it for your follow up consultation or in an emergency contact 000.

Indemnity

We do not make any guarantees or warranties about the accuracy of any material displayed on this website, or the products, services, or programs offered through it, except for any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. We are human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let us know.

While we make all reasonable efforts to ensure that this website and our products and services meet with the highest standards of best practice, if something does go wrong that is not a direct result of our negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, we will not be liable for any loss or damage arising out of or related to our website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.

You take full responsibility for your implementation of any suggestions that we may make while providing my services. You understand that our advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and check with appropriately qualified professionals before making major decisions or making significant changes. You agree to indemnify us against all consequences arising directly or indirectly from your choices.

You expressly agree that if this indemnity is unenforceable for any reason, our total cumulative liability for all causes of action of any kind shall not exceed the amount that you have paid to us.

Payment Terms

All prices on our website are in Australian dollars and are inclusive of GST where applicable. Naturopathic consultations are exempt from GST.

All payments made through this website are processed using stripe.

Payments are processed via stripe and therefore we do not have access to your account details. Any financial information you enter is stored under Stripe’s security policy: https://stripe.com/docs/security/stripe.

For online booking of initial consultations, an 50% deposit is required which is fully refundable unless appointment is cancelled within 24 hours. The remaining 50% aswell as for follow up consultations are invoiced following your consultation. Payment is due within 24 hours of your consultation, however if I haven’t received payment within 7 days, we will send you a reminder as we know sometimes life happens. We will continue to send weekly reminders following this until payment is received. Following the first reminder, an administrative fee of $15 (inc. GST) will be added to the total amount due for every reminder send, this isn’t because we want to however, we are a business wanting to continue to provide a high-quality service and we appreciate an equal exchange for our effort and service. If you have anything that has come up, please contact us as soon as possible to make alternative arrangements and avoid incurring this fee.

If an invoice is more than 30 days overdue, you agree to pay all costs, including debt collection agency fees and solicitor’s costs, that we may incur in taking steps to recover any money that you owe to us regardless of whether legal proceedings are issued in relation to the debt.

Refund Policy

We do not offer a refund if you change your mind, so you are encouraged to consider carefully whether a purchase is right for you before you make your payment.

Specific terms of Sale

All information contained within digital products are general advice only, and are expected to be used with user discretion as they may not always be fully applicable to your circumstance.

https://www.squarespace.com/cookie-policy

Consumer guarantees

By Blu Naturopathy complies with Australian Consumer Law with regard to consumer guarantees.

Limitation of Liability

We take our obligations under Australian Consumer Law seriously and will do our best to address any issues that arise. However, even if there is a major problem, our liability is strictly limited to:

- Replacing the goods or providing the services again; or

- If we are unable to do so within a reasonable time, refunding the full amount that you have paid to me.

If you feel that there is any problem with our services, please let us know with 24 hours. We are keen to understand what has gone wrong if you are unhappy so that we can address your concerns and try to find a mutually acceptable solution.

Delivery and Shipping

Upon booking, 1:1 clients will receive confirmation from Cliniko via email with a link for telehealth included if an online appointment type, otherwise location and instructions will be emailed for face to face consultations. If there are technical difficulties, the appointment may be rescheduled. In regard to digital downloads, a link will be sent that expires within 24 hours, however once downloaded you will have lifelong access. If anything is unclear or confusing we encourage you to reach out to use so we can provide clarification.

For physical dispensed products, products to be shipped will be charged a flat fee of $10 posted through Australia Post, any breakage of products in transit will be replaced. All purchases on individualised prescriptions are final and no refunds will be offered for change of mind or adverse reactions.

Appointment Policies

Please be aware we have a cancellation policy due to the preparation undertaken prior to our consultation. We require at least 24 hours cancellation notice. Appointments cancelled less than 24 hours prior to consultation will result in a 50% fee of the consultation total, and no-shows will incur a 100% fee - no one likes being left in the lerch! This is to ensure maximum ability to prepare for your consultation aswell as maximise availability for other clients, which includes for you.

Intellectual Property

Copyright & Trade Secrets

The content of this website and in all our courses, resources and eBooks is protected by copyright laws and treaties around the world, with all rights reserved.

You may not copy or reproduce any part of our publicly available content without our written consent. You may store, print and reproduce the publicly available content that we supply solely for your own personal use, and only if we are clearly acknowledged as the source, such as resharing on social media with tagging or linking to our website.

If you are participating in our courses, content may be printed or downloaded to a local hard disk strictly for your personal and non-commercial use. Course content contains my trade secrets that are offered exclusively to participants. It is an essential condition of participation that you agree that you will not provide extracts of any course content to anyone else under without explicit written consent.

Commercial exploitation of our content in any way that competes with our business is strictly prohibited.

You may link to content on our website or social media profiles, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Trade Marks

We claim ownership of the logo and business name of By Blu Naturopathy. It may not be used without our express permission.

Respectful Communication

Comments policy

We reserve the right to moderate any comments made on this website or social media channels, including deleting comments that we deem to be rude, offensive, spammy or unacceptable, without any notification or correspondence with you.

Responsible engagement

Disrespectful or aggressive behaviour towards our team or anybody else will not be tolerated.

Dispute

If a dispute arises, everyone involved agrees that they will not engage in any public discussion about the issues, will behave politely towards each other and will avoid any conduct or communication which might reasonably be expected to interfere with each other’s business or personal interests.

Dispute Resolution & Jurisdiction

Negotiation

If you have any concerns, issues or complaints, arising out of your use of this website, our products or services, or these terms and conditions, you agree to communicate with us with the intention of making a genuine effort to seek a win/win solution and trying to resolve the dispute in good faith through negotiation and discussion. Please email us at briana@byblunaturopathy.com.

Mediation

If a dispute cannot be resolved by negotiation and discussion, you may access the complaints procedure offered by ANTA here: https://www.australiannaturaltherapistsassociation.com.au/about/complaints-process/.

Jurisdiction

These website Terms & Conditions are subject to the governing law of Victoria, Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.

Thank you for reading & respecting my T&Cs

This document was created with the support of Carefree Counsel. Copying it without permission is an infringement of our copyright and Carefree Counsel’s. Look after your business through purchasing your own for your business !